Refund policy
1. Refund policy
Made-to-order products
Every sticker we print is made specifically for you, from your file and your choices. For that reason, custom orders are neither refundable nor exchangeable once production has started.
Your approval, and what happens next
You approve what you see in the configurator before you order: that is your approval. If your file is clear to the shop, we print exactly what you approved. If something is not clear — not enough resolution, a doubtful colour, an ambiguous cut line, text that cannot be read — the shop gets back to you before printing, and nothing goes to press without your answer. A design from our catalogue goes to print exactly as it appears.
As long as production has not started, you can cancel your order and be refunded in full.
If what you receive does not match
We redo the work or refund it at our cost in these cases:
- What you received does not match what you approved
- The material, the size, the quantity or the finish does not match your order
- A printing, cutting or lamination defect
- The parcel arrived damaged
Write to us within 14 days of receiving it, with photos of the problem and your order number. We answer within 2 business days.
What is not covered
- A spelling mistake or an error that was in the file you supplied and approved in the configurator
- A low-resolution file whose quality we flagged to you before printing
- A minor colour difference between your screen and the print: screens display in RGB and printing is done in CMYK, so a slight shift is normal
- A change of mind after production has started
Cancellation
You can cancel at no cost as long as production has not started. Write to us as soon as you can with your order number.
Contact us
Impression SCDM, Alma, Québec — info@impressionscdm.com — 418 487-6540
This policy does not limit the rights given to you by Québec's Consumer Protection Act.